When I discovered Wa no Kaori in December 2025 tested the service the shipping and handling, I have been purchasing products from this company every month since January 2026 until last month. Even when I am in Puerto Rico so far away all my parcels and purchases have arrived in perfect condition. I am already used that the timeframe takes between 3 weeks and one full month. I have never received a package beyond 31 days always less sometimes 25 others 29 or 30. That is a great service, and I will say quite fast coming from so far. I highly commend Wa no Kaori its personnel, employees for the high-quality service and extreme care they put in each of my purchases. Now leaving him last but definitely not least the most important person in Wa no Kaori its CEO and founder Mr. Ken Tanaka. He has been extremely kind very courteous all this time with me. We have even had a lot of message conversations regarding Japanese culture and of course everything related to Kooh Kaori. Throughout this year he has helped me discover a world of incense that I hardly knew existed brands that are in their majority practically impossible to find where I live and if I found them, they will cost three or four times more than to order them from his wonderful company and his extensive catalogue and webpage. And what a catalogue and webpage!! I pass hours reading the descriptions of the thousands incense brands and types, looking the unlimited variety of products incense burners and holders, the utensils for the incense ceremony. I just get lost myself in that page as if I am in an incense store in Japan. Mr. Tanaka has become for me if not a friend a person in which I can trust my orders a hundred percent and with whom I can share my opinions and little knowledge of the culture of his beautiful country. I am sorry for the long message, but I could not help writing of my first ever experience buying a product that I love for such a long period of time and having been treated with so much respect, consideration and dedication to me as a customer. For me Wa no Kaori is one of the best if not the best place to buy, educate and inform everything related to Japanese incense and aromatics. Doomo arigatoo gozaimashita Gambatte Kudasai My heartfelt thanks and appreciation to Tanaka san and wishing Wa no Kaori have a very long business operation for many years to come offering to the world the aromas and incenses from the land of the raising sun!!!

Very trustworthy and fast!

Very kind and helpful. Everything was very straightforward.