Shipping policy

We ship from Kyoto, Japan to customers worldwide. All international parcels are sent with tracking.


When your order ships


Each product page shows how long the item takes to ship. Items marked "Ships within 2 days" are in stock and leave us within 2 business days. Items marked "Ships within 10 days" or "Ships within 14 days" are sourced from the manufacturer after you place your order. We send each order in one parcel once every item is ready, so the whole order follows the item with the longest lead time. We ship Monday to Friday, excluding Japanese public holidays.


Shipping rates


Rates are a flat fee per order in Japanese yen. Delivery times are counted from the day your parcel ships.


United States (including Guam and other territories): Standard Shipping 1,900 yen (2 to 4 weeks, Japan Post) / Express Shipping 4,400 yen (5 to 10 days, Japan Post EMS). Customs duties are already included in our product prices, so there is nothing more to pay on delivery.


Canada, Mexico, the Middle East, the United Kingdom, France, Germany, the Netherlands, Belgium, Spain, Italy, Monaco and Vatican City: Standard Shipping 1,200 yen (1 to 3 weeks, Japan Post; 2 to 4 weeks to Italy) / Express Shipping 2,900 yen (3 to 7 days, FedEx).

Other European countries (Austria, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Latvia, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Liechtenstein, Andorra, Gibraltar, the Faroe Islands, Albania, Bosnia and Herzegovina, Montenegro, North Macedonia, Moldova and Ukraine): Standard Shipping 1,200 yen (1 to 3 weeks, Japan Post) / Express Shipping 3,900 yen (3 to 7 days, FedEx).

South America (Argentina, Brazil, Chile, Colombia, Ecuador, Peru and Uruguay) and South Africa: Standard Shipping 1,200 yen (Japan Post) / Express Shipping 3,900 yen (3 to 7 days, FedEx).

Australia and New Zealand: Standard Shipping 1,200 yen (1 to 2 weeks, Japan Post) / Express Shipping 2,900 yen (3 to 7 days, FedEx).

China, Hong Kong, Macau, Taiwan and South Korea: Standard Shipping 1,200 yen (1 to 3 weeks, Japan Post) / Express Shipping 2,900 yen (3 to 7 days, FedEx).

Southeast and South Asia (Singapore, Malaysia, Thailand, the Philippines, Vietnam, Indonesia, Brunei, Myanmar, India and Bangladesh): Standard Shipping 1,200 yen (2 to 4 weeks, Japan Post) / Express Shipping 2,900 yen (3 to 7 days, FedEx).

Israel: Express Shipping 3,900 yen (3 to 7 days, FedEx). Standard Shipping is not available.

Czech Republic and Lithuania: Express Shipping 3,900 yen (3 to 7 days, FedEx). Standard Shipping is not available.

Guernsey, Jersey, Isle of Man, San Marino, Åland Islands, Svalbard, Kosovo and Belarus: Standard Shipping 1,200 yen (1 to 3 weeks, Japan Post). Express Shipping is not available.

Serbia: Standard Shipping 3,600 yen (2 to 4 weeks, Japan Post). Express Shipping is not available.

Express parcels are usually sent by FedEx. Depending on the destination and the weight of the parcel, we may send them by Japan Post EMS instead, which is also tracked.

Japan: 185 yen, free on orders over 5,000 yen.


If your country does not appear at checkout, please contact us at info@wa-no-kaori-incense.com and we will check whether we can ship to you.


Customs duties and taxes


For the United States, duties are included in the price. For all other countries, import duties, VAT and handling fees may be charged by your local customs or postal service on delivery, and these are paid by the recipient. For the European Union, a customs duty of 3 euros applies to each product category in a low-value parcel, not to each item. Incense sticks, cones, coils and resin are all one category, so an order of incense only is charged 3 euros in total, plus import VAT and any postal handling fee. We declare items of the same category on one line of the customs form. For the United Kingdom, VAT is collected on delivery.


The customs form always shows the amount actually paid for the order. We cannot mark orders as gifts or declare a lower value.


Tracking and delays


You will receive a shipping confirmation email with your tracking number when your parcel ships. Tracking may take up to 2 business days to show on the carrier's website. If your parcel is delayed, we will contact you by email.